Shipping

FREE US SHIPPING ON EVERY ORDER All orders ship free within the United States with full tracking.

PROCESSING TIME Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive an order confirmation email right away, and a second email with your tracking number once your order ships.

DELIVERY TIME Standard delivery takes 7–12 business days after your order ships. Most orders arrive within 2 weeks of purchase. During holidays and peak seasons, please allow a few extra days.

WHERE WE SHIP We currently ship to the United States only, including all 50 states. We are unable to ship to APO/FPO addresses or P.O. boxes.

TRACKING YOUR ORDER Use the tracking link in your shipping confirmation email, or visit our Track Order page. Tracking can take 3–5 business days to show movement after your label is created. This is normal.

MULTIPLE ITEMS If you order more than one LumaWrap, your items may arrive in separate packages on different days.

LOST OR DELAYED PACKAGES If your tracking hasn't updated in 10 business days, or your package shows as delivered but you can't find it, email super7urtle@icloud.com with your order number and we'll make it right.

ADDRESS CHANGES Please double-check your shipping address at checkout. If you need to change it, email us within 12 hours of placing your order. We can't be responsible for orders shipped to an incorrect address entered at checkout.

QUESTIONS? Email super7urtle@icloud.com. We reply within 24 hours, Monday–Friday.