Return Policy

90-Day Money-Back Guarantee

We want you to love your LumaWrap. If you're not satisfied for any reason, you can request a full refund within 90 days of the delivery date.

HOW TO REQUEST A REFUND
1. Email super7urtle@icloud.com with your order number and the reason for your request.
2. Our team will reply within 1–2 business days with next steps.
3. Once your request is approved, your refund is issued to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank.

RETURNS
In most cases we will not ask you to send the product back. If a return is required, we will email you instructions and the return address. Please do not send items back without contacting us first, as we can't process returns sent to the wrong address.

DAMAGED, DEFECTIVE OR WRONG ITEMS
If your order arrives damaged, defective, or incorrect, email support@rulivia.com within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, whichever you prefer.

EXCEPTIONS
- One refund per customer, on your first order.
- Shipping protection fees (if purchased) are non-refundable.
- Orders showing signs of misuse or intentional damage may not qualify.

CANCELLATIONS
You can cancel your order within 12 hours of purchase for a full refund by emailing support@rulivia.com. After that, orders may already be processing, and the 90-day guarantee applies instead.

Questions? Contact us at super7urtle@icloud.com.